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Military Health System

inTransition Open to All Service Members and Veterans All the Time

Brenda Campbell, LICSW
Dec. 23, 2020

inTransition: connecting, coaching, empoweringPHCoE graphic

inTransition provides free, confidential, one-on-one coaching for service members and veterans who need support in accessing mental health care during a transition such as returning from deployment, transitioning from active duty to reserves, preparing to leave the service, or any other time a service member or veteran wants to engage in mental health treatment. inTransition is available 24/7, 365 days a year for active duty service members, National Guard members, reservists, veterans and retirees, regardless of discharge status, time in service, or combat exposure.

Here are a few frequently asked questions:

What are the eligibility requirements?

inTransition is available to anyone who is wearing or has ever worn the uniform, regardless of time in service, time from service, or characterization of discharge. It’s that simple!

How do I make a referral?

Give inTransition a call or give the inTransition toll-free number 800-424-7877 to your service member or veteran patient. You’ll always speak to a live person.

What can the service member/veteran expect?

Once the service member or veteran agrees to inTransition services, they will be connected with a coach. Coaching sessions will take place on a regular basis, usually weekly, for about 30 minutes per session. This is not counseling, although our coaches are all licensed mental health professionals. Rather, inTransition coaches use motivational interviewing and partner with the service members/veterans until they are connected with the mental health services they need. Coaches also have access to a large database of resources available to share on everything from employment resources to financial services.

Is there a limit to the number of times a service member or veteran may use inTransition?

No. The coach will continue to work with the service member/veteran until they get connected with the mental health services that works for them. This care may be at a military treatment facility, VA medical center, Vet Center, or community and non-profit organization. Because inTransition never closes, the service member or veteran may use the service multiple times throughout their career and veteran life.

What if my patient is actively in crisis?

If someone is actively at risk for harm to themselves or others, you should access crisis services such as the Military and Veterans Crisis Line by dialing 988 and selecting Option 1.

Is inTransition available to family members?

No. However our Psychological Health Resource Center (PHRC) is available to all, including families and providers. The PHRC answers questions on all aspects of psychological health in the military and provides information on a variety of transition-related resources, such as accessing financial or housing resources. The PHRC is also available 24/7, 365 days a year at 866-966-1020.

Do you still have questions? Watch our new video profile from retired Army Captain Joel Serrano.

You can also request a presentation from one of our outreach communication consultants.

Ms. Campbell is a licensed independent clinical social worker and outreach communications consultant for inTransition and the Psychological Health Resource Center at the Psychological Health Center of Excellence.

Last Updated: July 28, 2022
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