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MHS Quality, Patient Safety, and Access Information (for Patients)

We are committed to making it easy for you to find information on how the Military Health System (MHS) is performing. Here, you'll find data showing how our facilities score on industry standard measures for patient safety, health care outcomes, quality of care, and patient satisfaction and access to care. Search for your military treatment facility below to see how we're doing and how we measure our performance.

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Several national websites, operated separately from the MHS, have information about the quality of care in hospitals across the U.S. You can use Hospital Compare, Quality Check, or Leapfrog to find hospitals and compare the quality of their care. 

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We Want Your Feedback

Part of our transparency efforts include getting feedback from the community we serve. This will require input from the individuals most interested in this data – our beneficiaries and military communities. If you have ideas, suggestions, or other feedback on the information we are presenting, please send us an email and let us know what information you would like to see presented and how we can make it easier to digest and use. 

We are looking for feedback on the way we present quality data on this website only. If you have feedback about your specific military hospital or clinic, contact the facility directly.

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You also may be interested in...

First Call Resolution and Do Not Call Back Policy

Policy

This policy requires first call resolution for all patients requesting appointments at all Air Force medical treatment facilities. Under this policy, beneficiaries will not be asked to call back for an appointment.

First Call Resolution and Expeditious Reply to Patient Policy

Policy

This policy requires first call resolution for all patients requesting appointments at all National Capital Region Medical Directorate medical treatment facilities. Under this policy, beneficiaries will not be asked to call back for an appointment.

First call Resolution and Do Not Call Back Policy

Policy

This Army OTSG/MEDCOM policy identifies responsibilities of MTF commanders, primary care, specialty care and other stakeholders identified in the appointing process to ensure patient satisfaction for our beneficiaries; outlines use of alternative portals such as Army Medicine Secure Messaging, Nurse Advice Line and TRICARE Online; specific procedures are also identified to correctly transfer calls in accordance with existing access to care standards, referral management protocols, and proper use of managing clinic schedules to ensure appointing success the first time one of our patients seeks access.

Credentialing and Privileging Program

Policy

This instruction updates and reissue policy and procedures for the Credentialing and Privileging Program for the Department of the Navy (DON) as part of the DON Clinical Quality Management Program (CQMP).

Air Force Instruction 44-102: Medical Care Management

Policy

This instruction implements Air Force Policy Directive (AFPD) 44-1, Medical Operations, and provides guidance for the organization and delivery of medical care. It implements various publications of Department of Defense (DoD), recognized professional organizations, the Joint Commission (TJC), the Accreditation Association for Ambulatory Health Care (AAAHC) and appropriate health and safety agencies

Non-Availability of Patient Appointments at Medical Treatment Facilities

Policy

This policy is to be implemented immediately to ensure patients are not told to call back the next day for an appointment.

MEDCOM Regulation 40-49: Medical Services Surgical Counts

Policy

This regulation provides guidelines for accountability of items used during operative and other invasive procedures (inclusive of minimally invasive procedures) to ensure they are not retained in a patient. This regulation addresses which items will, at a minimum, be counted, as well as when, how, and by whom the surgical count will be performed.

Army OTSG/MEDCOM Policy Memo 14-085: Prevention of Catheter Associated Urinary Tract Infections (CAUTI)

Policy

This policy memo provides standardized definitions, standardized guidelines for insertion and maintenance of urinary catheters, and standardized processes for data collection and reporting of CAUTIs.

Army OTSG/MEDCOM Policy Memo 14-083: Prevention of Ventilator-Associated Pneumonia (VAP)

Policy

This policy memorandum directs Commanders to incorporate health care delivered to patients placed on ventilators at the patient's bedside whose measures that have been shown to prevent or reduce VAP as described in the current scientific literature.

Army MEDCOM Regulation 40-57: Trial of Labor for Patients Attempting Vaginal Birth After Previous Cesarean Delivery

Policy

This regulation provides standardized guidance to promote maximum effectiveness and safety to the maternal-fetal unit during trial of labor (TOL) for vaginal birth after cesarean (VBAC) section delivery and to provide an optimal environment and psychosocial support to the patient.

Army MEDCOM Regulation 40-59: Standardization of Inpatient Falls Risk Assessment and Documentation Falls Prevention Program

Policy

This regulation directs standardized implementation of endorsed evidence-based falls risk assessment tools: the Johns Hopkins Hospital Fall Risk Assessment© (adult) and the Miami Children’s Hospital’s Humpty Dumpty Scale© (pediatric). In addition, this regulation requires incorporation of falls assessment documentation into the inpatient (Essentris) electronic medical record (EMR).

Army MEDCOM Regulation 40-48: Fires Associated with the Performance of Surgical Procedures

Policy

The purpose of this regulation is to provide policy and recommendations that will help ensure minimal risk of fires associated with the performance of surgical procedures in any healthcare setting to include, but not limited to, the following: operating room (OR), office-based, ambulatory surgery, and intensive care unit type.

Army MEDCOM Regulation 40-41: Medical Service – The Patient Safety Program

Policy

This regulation outlines the activities of the Army Medical Department (AMEDD) Patient Safety Program (PSP) to identify and centrally report actual and potential events in medical/dental systems and processes and to improve patient safety and healthcare quality throughout the AMEDD.

Navy BUMED Instruction 6000.2E: Accreditation of Fixed Medical Treatment Facilities

Policy

This instruction establishes policy, publishes procedures, and assigns responsibility for the accreditation of Navy Medicine's (NAVMED) medical treatment facilities (MTFs). This instruction is a complete revision and must be read in its entirety.

Air Force Instruction 44-119: Medical Quality Operations

Policy

This instruction outlines military treatment facility (MTF) roles and responsibilities in the area of clinical performance improvement (PI), explains patient safety and risk management (RM) programs, PI/accreditation/self-inspection requirements, credentials and privileging processes, and scope of practice in order to provide optimal healthcare delivery.

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