Quality, Patient Safety & Access Information (for Patients)

See How We're Doing ... and Compare!

We're committed to making it easy for you to find information on how the Military Health System is performing. Here, you'll find data showing how our facilities score on industry standard measures for patient safety, health care outcomes, quality of care, and patient satisfaction and access to care. Search for your military hospital or clinic below to see how we're doing and how we measure our performance.

Several national websites, operated separately from the MHS, have information about the quality of care in hospitals across the U.S. You can use Hospital Compare, Quality Check, or Leapfrog to find hospitals and compare the quality of their care. 

Care Compare Quality Check Leapfrog

Locate or Compare MHS Facilities

Locate or Compare MHS Facilities: Enter a ZIP code and distance or search by facility name.

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We Want Your Feedback

Part of our transparency efforts include getting feedback from the community we serve. This will require input from the individuals most interested in this data – our beneficiaries and military communities. If you have ideas, suggestions, or other feedback on the information we are presenting, please send us an email and let us know what information you would like to see presented and how we can make it easier to digest and use. 

We are looking for feedback on the way we present quality data on this website only. If you have feedback about your specific military hospital or clinic, contact the facility directly.

Send Us Your Feedback

DHA’s Commitment to Serving Every Person with Equal Dignity and Respect

The DHA is proud to serve our beneficiaries and is committed to ensuring that all patients receive excellent care. DHA has established, in writing, policies that maintain formal and informal processes for patients to undertake when they believe otherwise.

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Policy
Oct 1, 2015

Guideline: Trusted Care Concept of Operations

.PDF | 2.31 MB

This Trusted Care concept of operations (CONOPS) describes the transformation of the Air Force Medical Service into a high reliability healthcare system. High reliability organizations (HROs), as originally described in the nuclear power and aviation industries, consistently achieve better-than-expected outcomes despite operating in complex or high ...

  • Identification #: N/A
  • Type: Guideline
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Policy
Apr 2, 2015

Memorandum: #OTSG/MEDCOM Policy Memo 15-019, First call Resolution and Do Not Call Back Policy

.PDF | 125.00 KB

This Army OTSG/MEDCOM policy identifies responsibilities of MTF commanders, primary care, specialty care and other stakeholders identified in the appointing process to ensure patient satisfaction for our beneficiaries; outlines use of alternative portals such as Army Medicine Secure Messaging, Nurse Advice Line and TRICARE Online; specific procedures ...

  • Identification #: OTSG/MEDCOM Policy Memo 15-019
  • Type: Memorandum
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Policy
Mar 17, 2015

Instruction: #44-102, Medical Care Management

This instruction implements Air Force Policy Directive (AFPD) 44-1, Medical Operations, and provides guidance for the organization and delivery of medical care. It implements various publications of Department of Defense (DoD), recognized professional organizations, the Joint Commission (TJC), the Accreditation Association for Ambulatory Health Care ...

  • Identification #: 44-102
  • Type: Instruction
Recommended Content Quality, Patient Safety & Access Information (for Patients) Health Care Administration & Operations
Policy
Jan 21, 2015

Federal Regulation: #MEDCOM Regulation 40-28, Medical Services Surgical Counts

This regulation provides guidelines for accountability of items used during operative and other invasive procedures (inclusive of minimally invasive procedures) to ensure they are not retained in a patient. This regulation addresses which items will, at a minimum, be counted, as well as when, how, and by whom the surgical count will be performed.

  • Identification #: MEDCOM Regulation 40-28
  • Type: Federal Regulation
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