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Change Healthcare Cyberattack Impact on MHS Pharmacy Operations. Read the statement to learn more. 

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Quality, Patient Safety & Access Information (for Patients)

See How We're Doing ... and Compare!

We're committed to making it easy for you to find information on how the Military Health System is performing. Here, you'll find data showing how our facilities score on industry standard measures for patient safety, health care outcomes, quality of care, and patient satisfaction and access to care. Search for your military hospital or clinic below to see how we're doing and how we measure our performance.

Want to see information about civilian and military providers?

Several national websites, operated separately from the MHS, have information about the quality of care in hospitals across the U.S. You can use Hospital Compare, Quality Check, or Leapfrog to find hospitals and compare the quality of their care. 

Care Compare Quality Check Leapfrog

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We Want Your Feedback

Part of our transparency efforts include getting feedback from the community we serve. This will require input from the individuals most interested in this data – our beneficiaries and military communities. If you have ideas, suggestions, or other feedback on the information we are presenting, please send us an email and let us know what information you would like to see presented and how we can make it easier to digest and use. 

We are looking for feedback on the way we present quality data on this website only. If you have feedback about your specific military hospital or clinic, contact the facility directly.

Send Us Your Feedback

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Policy
Apr 28, 2017

Federal Regulation: Army MEDCOM Regulation 40-41: Medical Service – The Patient Safety Program

This regulation outlines the activities of the Army Medical Department (AMEDD) Patient Safety Program (PSP) to identify and centrally report actual and potential events in medical/dental systems and processes and to improve patient safety and healthcare quality throughout the AMEDD.

  • Identification #: N/A
  • Type: Federal Regulation
Policy
Jun 14, 2016

Memorandum: #Ser ED/ AT0333985, Good Catch Recognition Award Process

.PDF | 213.22 KB

This memorandum describes the annual Navy Medicine "Surgeon General Good Catch Annual Recognition Award". A "Good Catch" signifies a near miss, unsafe condition, or error(s) (environmental, IT, process, system design) that was identified early to prevent and/or minimize preventable harm to patients.

  • Identification #: Ser ED/ AT0333985
  • Type: Memorandum
Policy
Oct 1, 2015

Guideline: Trusted Care Concept of Operations

.PDF | 2.31 MB

This Trusted Care concept of operations (CONOPS) describes the transformation of the Air Force Medical Service into a high reliability healthcare system. High reliability organizations (HROs), as originally described in the nuclear power and aviation industries, consistently achieve better-than-expected outcomes despite operating in complex or high ...

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  • Type: Guideline
Policy
Apr 27, 2015

Memorandum: First Call Resolution and Expeditious Reply to Patient Policy

.PDF | 123.07 KB

This policy requires first call resolution for all patients requesting appointments at all National Capital Region Medical Directorate medical treatment facilities. Under this policy, beneficiaries will not be asked to call back for an appointment.

  • Identification #: N/A
  • Type: Memorandum
Policy
Apr 2, 2015

Memorandum: #OTSG/MEDCOM Policy Memo 15-019, First call Resolution and Do Not Call Back Policy

.PDF | 125.00 KB

This Army OTSG/MEDCOM policy identifies responsibilities of MTF commanders, primary care, specialty care and other stakeholders identified in the appointing process to ensure patient satisfaction for our beneficiaries; outlines use of alternative portals such as Army Medicine Secure Messaging, Nurse Advice Line and TRICARE Online; specific procedures ...

  • Identification #: OTSG/MEDCOM Policy Memo 15-019
  • Type: Memorandum
Policy
Mar 17, 2015

Instruction: Air Force Instruction 44-102: Medical Care Management

This instruction implements Air Force Policy Directive (AFPD) 44-1, Medical Operations, and provides guidance for the organization and delivery of medical care. It implements various publications of Department of Defense (DoD), recognized professional organizations, the Joint Commission (TJC), the Accreditation Association for Ambulatory Health Care ...

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Policy
Jan 21, 2015

Guideline: MEDCOM Regulation 40-49: Medical Services Surgical Counts

This regulation provides guidelines for accountability of items used during operative and other invasive procedures (inclusive of minimally invasive procedures) to ensure they are not retained in a patient. This regulation addresses which items will, at a minimum, be counted, as well as when, how, and by whom the surgical count will be performed.

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Last Updated: January 26, 2024
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