We encourage our medical staffs to report all types of patient safety events – injuries, illnesses and especially deaths. Sentinel events are those that result in harm to a patient and that require immediate reporting, response and investigation. More reported events don’t necessarily mean more events have occurred. It could mean that more providers ...

We encourage our medical staffs to report all types of patient safety events – injuries, illnesses and especially deaths. Sentinel events are those that result in harm to a patient and that require immediate reporting, response and investigation. More reported events don’t necessarily mean more events have occurred. It could mean that more providers ...

The purpose of the OASD/DHA TRICARE Inpatient Satisfaction Survey (TRISS) is to monitor and report on the experience and satisfaction of Military Health System's (MHS) beneficiaries that were admitted to MHS Direct Care (DC) military treatment facilities (MTFs) or its civilian network/Purchased Care (PC) civilian hospitals. The survey instrument ...

When you are having a baby, it is important that you have confidence in the hospital you are considering for delivery. Hospitals that have fewer deliveries are okay for uncomplicated pregnancies. Hospitals that deliver more babies are often better for complicated pregnancies. We count and report the number of babies delivered in our military ...

Seeing your provider in a timely manner is important to you – and to us. Our goal is to ensure you receive the right level of care, at the right time, by the right provider. This measure is used across the health care industry and lets us know if we are meeting our access to care standards. The MHS access to care standard for patients to receive an ...

When your provider team is familiar with your medical history, it is good for you, especially if you have more complex medical issues. Our Patient Centered Medical Homes (PCMHs) help you see the same provider team. Your PCMH team will work to keep you healthy by suggesting preventive services that may prevent more complex problems later. We track ...

A catheter is a drainage tube that is inserted by a doctor into a patient’s urinary bladder through the urethra and is left in place to collect urine while a patient is immobile or incontinent. When not put in correctly or kept clean, or if left in place for long periods of time, catheters can become an easy way for germs to enter the body and cause ...

The Healthcare Effectiveness Data and Information Set (HEDIS) is a tool used by more than 90% of America's health plans to measure performance on important dimensions of care and service. There are many HEDIS scores covering a variety of quality indicators. The Military Health System uses a set group of of these indicators to measure performance. This ...

When your provider team is familiar with your medical history, it is good for you, especially if you have more complex medical issues. Our Patient Centered Medical Homes (PCMHs) help you see the same provider team. Your PCMH team will work to keep you healthy by suggesting preventive services that may prevent more complex problems later. We track ...

We value your opinion on your hospital stay. We want to see how we’re doing over time, and how we compare to civilian hospitals. We send out the same survey to all of our patients, whether you receive care from a military provider or a civilian provider in the network. This measure shows the results to the question: Would you recommend this hospital ...

When you are having a baby, it is important that you have confidence in the hospital you are considering for delivery. Hospitals that have fewer deliveries are okay for uncomplicated pregnancies. Hospitals that deliver more babies are often better for complicated pregnancies. We count and report the number of babies delivered in our military ...

You expect your hospital or clinic to provide quality care and so do we. That's why the MHS requires all of our military clinics and hospitals go through on-site surveys by nationally-recognized accreditation organizations every three years. This report will show you the accreditation status of your facility, which accreditation organization the ...

The Healthcare Effectiveness Data and Information Set (HEDIS) is a tool used by more than 90 %of America's health plans to measure performance on important dimensions of care and service. There are many HEDIS scores covering a variety of quality indicators. The Military Health System uses a set group of of these indicators to measure performance. This ...

Seeing your provider in a timely manner is important to you – and to us. Our goal is to ensure you receive the right level of care, at the right time, by the right provider. This measure is used across the health care industry and lets us know if we are meeting our access to care standards. The MHS access to care standard for patients to receive an ...

Seeing your provider when you need to is important to you – and to us. We want to ensure that you get the care you need when you need it. This measure lets us know if you think we responded appropriately to your appointment request. We send out surveys to a sample of our patients after their health care appointments. We measure your satisfaction and ...