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Our Process

Reserve Health Readiness Program (RHRP) services are provided primarily through two methods: in-clinic or group event. Some services can be provided through the RHRP call centers.

Individual Appointment IconIn-Clinic Appointments

Services provided to an individual through the RHRP's nationwide network of civilian medical and dental providers within 50 miles of the service member's preferred location.

Group Event IconGroup Event

Services provided in a group setting usually at unit armories or other fixed medical facilities. All equipment, supplies and staff are provided (in most cases).

Call Center IconCall Center

Any service provided entirely by the RHRP call center; can be completed with individual service members or groups of service members.

Costs

There are no out-of-pocket expenses for eligible Service members with approved vouchers.

Quality Assurance

The quality system is managed in conformance to ISO 9001 standards with the aim of enhancing customer and stakeholder satisfaction. A critical key to quality assurance success is the Health Care Provider (HCP) Network credentialing and security requirements. Our contractor:

  • Ensures that all HCPs have unrestricted, valid current licensures and certifications – as well as registrations required for particular professions, and for group events by the State, District or Territory where HCPs are performing services.
  • Ensures the confidentiality of Service member information and financial, statistical, personal and/or technical data furnished, produced, or otherwise available and Health Insurance Portability and Accountability Act (HIPAA) compliant.
  • Monitors information to determine how well customer requirements have been met, as viewed by the customer.

Methods for obtaining and using this information include:

  • Customer feedback including extensive use of customer satisfaction surveys. Satisfaction rates are typically in the upper 90th percentile.
  • Quality review of provider services and records by in-house medical and dental professionals to assure accuracy and compliance with all government regulations.
  • Analysis of failures when they do occur to determine root causes and take appropriate actions to minimize the chances of another failure.
  • Product and process trends analysis.
  • Internal audits and effective preventive actions that lead to on-going improvements.

The RHRP office: 

  • Audits our contractor for compliance with contract requirements.
  • Analyzes and monitors our contractor's quality control program
  • Provides oversight on any issue identified by any Service Component.
  • Assures timely and acceptable resolutions to these issues.

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

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